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In booking with Chillout World worldwide LTD you are agreeing to our Terms & Conditions. As a small, family run business we respectfully ask that you are patient with us in the event of any Covid restrictions. We will do our best to make sure that no monies are lost and that your booking is as safe and secure as possible. 


It is essential that you take out travel insurance as soon as you book your retreat in the UK and abroad, which will cover you for any illness, covid restrictions, emergencies, delays, covid restrictions or cancellations to your booking.

Deposits are NON refundable**

If you cancel 8 weeks or less before the retreat date starts you willnot be not eligible for a refund or transfer of any monies unless your place can be filled by another paying guest. We will do our best but please note that this is not guaranteed**. Transfer of dates and retrears are considered at the discretion of the Company director and requests to transfer must must be put in writing via email to

If the event/ retreat is postponed due to National Covid restrictions then we will postpone the retreat and transfer your booking onto a later date, unfortunately refunds will not be given, it is therefore crucial that you take out travel insurance to cover any losses incurred by national lockdowns or travel restrictions.

Your booking is secured only when a deposit or full payment has been received.  All places/rooms are allocated on a first come first served basis.

We will look after you as best we can, however, we are not liable for any accident or injury occurred during the duration of your stay. In booking with us you hereby agree to hold harmless from any and all the liability Chilloutretreats, it's staff in their professional capacity and personally, for any loss of possessions, personal injury or illness resulting from or in any way connected with his/her participation on the retreat.  

**It is therefore essential that you take out travel insurance as soon as you book your retreat in the UK and abroad, which will cover you for any illness, covid restrictions, emergencies, delays or cancellations to your booking. 

If you have booked a retreat with us and have been affected by the government restrictions, we advise you to contact your travel insurance company as soon as possible and advise us immediately if you will not be able to attend the retreat. Our full cancellation terms will apply and Chillout Worldwide Limited will not be liable for any cancellations.

Travel and health insurance must be taken out prior to booking a retreat with us in the UK or abroad to cover you in the event of you having to cancel due to covid or any other factor.

Retreat cancellations:

With regret, we cannot refund or transfer retreat dates in the event of personal illness or personal injury or of a natural disaster or weather fluctuations. In the event of a natural disaster our first response will be to re-schedule to a different date.  Should Chillout Retreats have to cancel the retreat for unforeseen circumstances (other than Covid 19 restrictions) or if minimum numbers have not been reached, then all money received from you will be refunded. This does NOT include refunds on flights, insurance, transfers or any other related costs incurred.

Retreat changes

Chilloutretreats reserves the right to change the timetable on any retreat at any given time.

If, for any reason a treatment has to be changed during your stay owing to staff illness, you will be offered an alternative treatment of the same value or full refund will be given.

Breakages and Damage

Any breakages or damage to any buildings, fixtures, fittings or equipment belonging to chilloutretreats on any premises will be charged to the client with immediate effect.



I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING IN ANY/ALL ACTIVITIES ASSOCIATED WITH THIS EVENT, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.

I certify that I am physically fit, have sufficiently prepared or trained for participation in this activity, and have not been advised to not participate by a qualified medical professional. I certify that there are no health-related reasons or problems which preclude my participation in this activity.

I acknowledge that this Accident Waiver and Release of Liability Form will be used by the retreat organisers, and organizers of the activity in which I may participate, and that it will govern my actions and responsibilities at said activity.

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:

(A) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, THE FOLLOWING ENTITIES OR PERSONS: CHILLOUT WORLDWIDE LTD and/or their directors, officers, employees, volunteers, representatives, and agents, and the activity holders, sponsors, and volunteers;

(B) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise.

I acknowledge that CHILLOUT WORLDWIDE LTD and their directors, officers, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.

I acknowledge that this activity may involve a test of a person's physical and mental limits and carries with it the potential for death, serious injury, and property loss. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity. These risks are not only inherent to participants, but are also present for volunteers.

I hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during this activity.

I understand while participating in this activity, I may be photographed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the activity holders, organisers, and assigns.

The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

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